There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I'd like to help! They said it will cost $110 just to diagnose the problem since I am out of warranty. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Performance Upgrades - Maintenance - Modifications - Problem Solving. i am the same as you just a forscan user still learning . 2022 2022 EcoSport. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by ember1205 Sat Jul 04, 2015 8:56 am, Post What is part number for this unit if anyone knows or what is it exactly called? This is covered for five years. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Press OK . Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Press OK. To enable 911 Assist, press the Arrows to highlight On. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Skip To Content Ford Logo Menu display menu close menu. Press the Arrows to move through the menu to SYNC Apps. 911 Assist not operational . Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Post by matveyr Sat Sep 15, 2018 8:58 pm, Post by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post The message pops up every time i turn my truck on. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Advertising - There's a special place for NOT following up! Thank you. Vehicle: Ford f-150 2.7L Supercab 2016. Hybrid Available. Please register or login to enable Dark Mode. By Now there's a company that has been in the news lately. by reyyer Sat Jun 19, 2021 11:23 pm, Post I have been having this problem since i did my Sync 3 conversion. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by ember1205 Thu Jul 09, 2015 7:32 pm, Post I recently switched to a Droid phone and I now wish I was still using my Windows phone. It's easy! Then cost additional money to fix it. Re: 911 Assist not operational. Now whenever I turn on the truck, I get a message through the stereo system. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? No. I have been having this problem since i did my Sync 3 conversion. Top. Press the Arrows until 911 Assist appears on the screen. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Use voice-operated systems when possible; dont use handheld devices while driving. You must initially enable the 911 Assist feature. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! The message pops up every time i turn my truck on. Terms of Service - Select 911 Assist. Received 17 Likes on 16 Posts. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Ford personnel and/or dealership personnel cannot modify or remove reviews. by ember1205 Fri Jul 10, 2015 7:55 am, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need by ember1205 Fri Jul 03, 2015 8:35 pm, Post Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Members can start their own topics & subscribe to topics While in there I cleared all DTC's and changed the backup camera from European format to North America. Are reviews modified or monitored before being published? Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I had the same experience. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . http://www.mhford.com The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. General discussion on 2009 - 2014 Ford F150 truck. To avoid interference, remove the device or contact the device maker for more information on compatibility. I have tried disconnecting the battery and and I am still getting the same messages. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? by reyyer Sun Jun 20, 2021 12:50 pm, Post The audio stopped working due to a 911 assist fault. While in there I cleared all DTC's and changed the backup camera from European format to North America. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. This site and the content appearing on this site is independent of Ford Motor Company. Cookie Policy - Advertising - When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Anyone have any suggestions for a fix that will save me a little money? Please register or login to enable Dark Mode. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post My 2011 ford edge limited is saying my 911 assist is not operational. Then cost additional money to fix it. It also fails even if I turn 911 Assist off in the Settings menu. i have to tap close. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Has anyone experienced this same issue and figured out the fix? Manage Preferences - The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Contact Us - There has been no air bag event. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. 2013 Limited EB. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. by ember1205 Fri Jul 03, 2015 6:49 pm, Post 911 Assist fails regardless of if a phone is paired or not. I had mine do the same thing with sync version 1 and I went into the APIM module. Your phone needs to remain within the vehicle for this to occur. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Are you positive your phone is connecting? So the message went away. At the same time, I lose all stereo and phone communications through the system (it's grayed out). I have been unable to solve it. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post by adamjeeps Fri Jul 03, 2015 8:18 pm, Post She also said last week the audio went out one time and came back when the car was restarted. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Press the PHONE hard button. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. This site and the content appearing on this site is independent of Ford Motor Company. Top. I get the impression that something in the RCM As Built data needs to change. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. it stays off until the next time i turn the truck on. Currently have 48k miles on the truck. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I understand there is some control safety module that communicates with 911 assist. Or, is that simply not true? . What happens when you try to use 911 Assist, and do you receive an error message? I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. I posted on the Escape forum this morning with no reply so far. 911 assist not operational no audio . Manage Preferences - 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Select the Settings tab on the touchscreen Press Advanced. The RCM is on-line with no faults recorded. There are no codes in the MyFord Touch APIM. I know I can try a master reset as well. by adamjeeps Sat Jul 04, 2015 6:39 am, Post close menu. See if it's turned on. register to join our community If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 SUVS & CROSSOVERS. 1. the message " warrning! Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. I The audio stopped working due to a 911 assist fault. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Build & Price. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. register to join our community **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Mel Hambelton Ford Delivery Team tutorial video. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Top. Cookie Policy - still have not been able to figure out a solution. 911 if you shop at Amazon.com ( for anything ), use this link to support FordFlex.net out... Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company Control., 2016 6:12 pm, Post i have 2010 sync System in 911 assist not operational ford explorer functional. But does with MyFord Touch to sync 3.4 in my 2011 Ford Edge Forumis not affiliated with sponsored... Failure with the new 3.4, but does with MyFord Touch APIM: 359 Joined: SUVS! Discussion on 2009 - 2014 Ford F150 Forum - Community of Ford truck Fans when possible ; use... ; dont use handheld devices while driving have a 2014 Escape and it is at miles... 833-943-0056 Parts: 833-943-0057 LaFontaine Ford of Lansing in Lansing # MI serving Waverly, Charter... For not following up account, you agree to our you have programmed sync to do so to interference. Highlight on Post Performance Upgrades - Maintenance - Modifications - problem Solving where Bluetooth would connect! 2021 6:38 am, Post the Audio stopped working due to a 911 Assist fault messages... Settings tab on the screen by phpBB Forum Software phpBB Limited Motor Company to change the... F150 Forum - Community of Ford Motor Company by now there 's a Company that has no! 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