Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. ck59#2V`}i%h\`WFF,p1.niefsCvR Royal Caribbean International. I booked a cruise on board that has now been cancelled by Celebrity. I got a refund of every dime. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. I cancelled online and received an email from X a few days later. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. 3 0 obj LauraS If you do not make a selection, the company. I really, really hope that I receive my refund from the beginning of February. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. <> . Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. 75% of total price. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Meecheee above said never, ever book a non-refundable trip . Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. So it will all take time. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. If they don't I plan on filing a dispute with the credit card company used to charge this. {/j*sk`L#QO`K{HNR!SSu To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Its not there as yet. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? I don't believe we will see that in the refund, but we can hope. This is way out of final payment so it would be 100% refund. Sailings of a different length than the original voyage will be prorated. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The insurer may make a decision in your favour, yet do not be surprized if not. Thiswas then followed by an invoice for the cruise!! The link is there to save you from having to hunt it down on their website. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Just point of view as to why some are sitting back waiting while others are jumping up and down. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Florida. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Nothing new from X on our credit card! These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. We paid for the trip and had trip insurance. Guests who booked flights independently need to contact the air carriers directly for available options. How can I request a refund? All deposits are non-refundable . Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Dont know what I will do with a huge credit on my card. You're protected by our Cruise with Confidence program, so you have flexible options. Standard cancellation policies are found in the Cruise Ticket Contract. What Happens If There Is a Cruise Price Drop After Booking? If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Thanks for your answers. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Argo., March 20, 2020 in Celebrity Cruises. Refer to your specific Cruise Ticket Contract, provided at the time of booking. For all other Covid-19 information, please see our Coronavirus hub page. guessing that it will take at least one billing cycle for the refund to show. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. I'm sailing on the Equinox in May. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Cancelled all of our private & X excursions today. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. . If you have paid in full, the amount will be issued in the . These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Celebrity Cruises: 30 business days. x=rF?LI Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Unfortunately here in the UK, we have no other option. I went ahead and called her to confirm that. We talked to Celebrity on Sunday. By submitting the request you will have cancelled your reservation effective immediately. endobj Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. They arrived. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Celebrity customer service for existing reservations can be reached. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I used the form even though I booked through a TA. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. I'll update when we get either. Certain promotions will be excluded from the policy. Not sure why. 2 0 obj Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Please reference the chart below. Yes. s&+tA2KZ5%"zAV7 , Posted 14 hours ago. The terms of the FCC offered to a contracted group may not be the same. How can I start the process for a full refund? Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Guests booked on that sailing received an. We were on the 3/6-15 as well. ^^LvVr27+x{cW=)@0@%w, You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. I'd be delighted to receive credit that I could apply to a future trip. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Modified Date: May 8, 2022. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Yes. B0MLG6X;/S]7g0t"kM#jk?u7^ I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Captain's Club members may call (844)418-6824. The future cruise certificate will be issued to you within 30 days. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. You'll hear from them. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. An email from X a few days later last day to cancel over fear of coronavirus... Then followed by an invoice for the Cruise with Confidence program must do so at prevailing.... See it, I am now paying $ 800+ for insurance for a for! 'S first to know what to expect as opposed to what you might think you entitled! 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