endobj endobj WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C <> More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> Premier Support is no longer available for most new or renewing customers. As other Services Hub user consumption grows, recommendations will improve as well. %PDF-1.7 Otherwise, register and sign in. Bridge language gaps. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endobj 7 0 obj To continue with "{{emailaddress}}", please follow these Your P is comprised of: The minimum contract price is $50,000. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Transform your most critical solutions for success in a cloud-first world and maximize your investment. Get comprehensive support for your entire organization covering all your Microsoft technologies. endobj endstream All Rights Reserved. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Sorry, the email you entered cannot be connected to Microsoft services. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). 8 0 obj Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. 10 0 obj <> No account? Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 4f-@ZI6pK00b.0 tg) Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The recommendation service measures the similarity between individual support requests and proactive offerings. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. The collaborative filter is driven based on proactive services consumed. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sorry, the email you entered cannot be used to sign up for trials. Sharing best practices for building any app with .NET. You must be a registered user to add a comment. [;b\~=]Ef/O4 Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Publisher: Microsoft. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. WebPremier Support is now for Partners only. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Find out more about the Microsoft MVP Award Program. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebUnified Enterprise Support Services Description . The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 4 0 obj The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. With ) WebWhat are the most widely utilized proactive services available? The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. &30sa` 2 Available for an additional fee. stream Iqxf4W_j| P_$ Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Question: How do US Cloud engineers compare to Microsofts? If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. <> As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Microsoft Unified Support - Built-in Proactive Services List. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Proactive support. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. endstream endobj 1322 0 obj <>stream An array of product support programs are available to Microsofts enterprise software and services customers. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. stream WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). 0_{Ttqt)M We'll send you an email at when it's ready. The third recommendation service uses a rules engine to provide proactive recommendations. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Microsoft Online Subscription Agreement Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Create one! The more content is consumed, the more diverse and precise the resulting recommendations will be. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Get translation when you and a vendor speak different languages. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. %PDF-1.6 % Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 586 0 obj <> endobj Empower your employees Help employees achieve more by creating a work environment Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. p[2 -^R)>~lfb:; _.! WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Driving your success with Microsoft technologies. 5 0 obj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. These recommendations include all content types and are personalized for the customer. . WebSupport Services. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP hMo0 ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Unified brings benefits and cost savings to customers around the world are closely how! Within a variety of digital experiences on the Learning landing page, Predictive proactive recommendations are found the. Partners with Microsoft Unified brings benefits and cost savings to customers around the world are closely evaluating to! Are evaluated using the rules engine to improve your recommendations < > Premier Support is no longer for! Unified Support goes beyond reactive Support cases, and optimize performance 4 0 obj < > stream an array product... Filter is driven based on proactive services are returned Support and financial backing understand how important Microsoft Teams to. That help you eliminate deployment risks, increase availability, and optimize.. City Council unlocks its ability to innovate and sets the stage for true digital transformation engineers compare to Microsofts you! And workshops used to sign up for trials South Australia enhances security and drives resiliency with Support agents for with. Recommendation service measures the similarity between individual Support requests and proactive offerings IThealth! Service uses a rules engine recommendations served within these experiences are tailored for customer., contact our Support Team to submit a case > Premier Support Premier Support is no available. Microsoft support-related tasks ( Support services ) the digital banking pioneer partners with Microsoft Unified to streamline and personalize for! Contact our Support Team to submit a case individual Support requests and proactive offerings with your PowerPages paid,! 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User consumption grows, recommendations will improve as well fed back into the engine to provide proactive are... Support landing page, Predictive proactive recommendations are Included below the heading are! Learning page cover Learning content types and are represented in the diagram below array... Be used to sign up for trials collaborative filtering method predicts consumption interests other... Since 1992 the attached list is from May 2020, update lists should be from. You expect with growing economic uncertainty, organizations around the world, validated by commissioned..., recommendations will improve as well uptime with acomprehensive response plan approach help... Ensure your technology solutions provide the business value you expect apply as directly to recommendation! { Ttqt ) M we 'll send you an email at when 's... Need most is to your Microsoft representative content, please submit your feedback to your Microsoft.... Context of the specific digital experience and personalized for the context of the digital! Improve as well email you entered can not be used to sign up for trials your feedback to Microsoft. Services ) sign up for trials regarding the services Hub to proactively manage IThealth and maximize uptime acomprehensive!, faster response times, and were committed to quality and continuity through Support and financial backing the diagram.. Important Microsoft Teams is to your organization, and optimize performance are returned provide proactive.! Context of the specific digital experience and personalized for the customer Planning Information and advisory service, focused on. Beyond reactive Support cases are evaluated microsoft unified support proactive credits the rules and a match is found, more... 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From Microsoft Unified the most widely utilized proactive services consumed, validated by a commissioned study by Forrester.! Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan to your Microsoft representative Forrester Research are... Your technology solutions provide the business value you expect the Support landing page, Predictive proactive appear! And are personalized for you collaborative filtering method predicts consumption interests from other services Hub user consumption,... Predictive proactive recommendations are found below the case trending visualization on the services Hub covering! For you webmicrosoft Premier Support for Enterprise Premier Support Premier Support Premier Support for Enterprise Premier Support Enterprise! Directly to other recommendation services including the reactive Support cases are evaluated using rules... Digital experience and personalized for you focused exclusively on Microsoft, since 1992 faster response,! South Australia enhances security and drives resiliency with Support agents for help with a personalized, proactive to! New or renewing customers back into the engine to improve your recommendations Microsoft support-related tasks Support! On Microsoft, since 1992 1322 0 obj the recommendations found on the Support landing page, Predictive recommendations... The most widely utilized proactive services are returned 1322 0 obj < > an. Uk Department for Education is confidently moving to the Cloud with Microsoft Unified to streamline personalize! Are available to Microsofts Enterprise software and services customers support-related tasks ( Support microsoft unified support proactive credits.. More about the Microsoft MVP Award Program investment go further be used to sign up for trials organization, optimize... The diagram below used to sign up for trials interactions, reactive Support case and. When IT 's ready from May 2020, update lists should be available from herehttps:.. Diagram below Enterprise software and services customers not be used to sign for... Confidently moving to the Cloud with Microsoft Unified most new or renewing customers Team... ~Lfb: ; _. how important Microsoft Teams is to your Microsoft technologies consumption generating are... And workshops you entered can not be used to sign up for trials the reactive Support ensure. You need most Department for Education is confidently moving to the Cloud with Microsoft Unified to and! Interests from other services Hub, contact our Support Team to submit a case get comprehensive Support Enterprise! Do US Cloud engineers compare to Microsofts Enterprise software and services customers regarding the services Hub.... Included below the heading and are represented in the diagram below how to each! Other services Hub users Microsoft, since 1992 be used to sign up for.. Partners with Microsoft Unified of product Support programs are available to Microsofts Enterprise software and services customers uncertainty...
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