125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. (Christopher Elliott, Elliott Advocacy). I can't believe this is legal! we certainly do. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. read more, We booked a cruise which included Turkey. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Wheres the refund? Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. endobj Why is it taking so long to get a cruise refund? CC Help Jenn Instead they provided hotels, buses and meals. . I must of misunderstood where you were having trouble with vouchers and such. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. I would be very surprised if the contract does not allow this. The card was not charged. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Business Started Locally: 1/1/1997. We are very sorry to hear about your disappointment because of the necessary itinerary changes. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Four days on a bus. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. But by then, the price increase had claimed the voucher plus an extra $628. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Another couple on this trip are also having no luck. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Author. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Like most cruise lines, Viking canceled all of its sailings during the pandemic. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. 3. At Viking, your experience means the world to us. Viking refuses - saying it was paid with vouchers. So it could be a good experience, as long as you do your own homework. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. If you dont see it, ask for it. This covid crisis has shown companies for what they truely are. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Further, Viking added that "non-compliance . You have to fly in via the UK only'. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. CC Help Jenn Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. They essentially had a bus trip in Europe. That didnt seem fair, Keyles said. Tripadvisor performs checks on reviews. When it was clear that COVID-19 was really serious, we canceled, she explains. VikingCruises, community specialist at Viking Cruises, responded to this review. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. If you need help with any problem,please contact us through this form. Deadlines for requesting a refund can be found in guests original communication. we have done 3 river cruises with avalon and have been very satisfied. Again, they are holding all the cards but still doesn't make it any better. Started June 21, 2021, By They canceled my flight. Keyles reached out to Bamboozled for help. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. How can they do that to passengers. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I might have had the same benefit you had at a later cruise! CC Help Jenn Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. operators in regard to the cruises described herein. And I have a miserable autumn date to sail on, she adds. A voucher was offered but the prices have been increased even more that the value of the voucher. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. I booked a trip of a lifetime to celebrate my 60th Birthday. Were always here to help. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. If you find it, read it. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. 59 or less. Refunds are made based on the cancellation conditions. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Suggest you let your friends know how Viking takes care of their paying customers. You the paying customer have no say in the matter. This is the version of our website addressed to speakers of English in the United States. Started June 21, 2021, By Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. more. Free shipping for many products! 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. But for me, the best explanation is that the company is in business. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Its been a month and they have not called. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. We appreciate the opportunity to respond, and hope to hear from you soon. I attended an information session at the Sydney Hilton to try to clarify this. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). 3 0 obj Not exactly our idea of an "active" vacation. It wasn't the cruise line, it was the river. I received the refund 02/21/2023. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. YodaMom, December 19, 2011 in River Cruising. Plus, the ride to the airport cost us $49.00 each. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Finally, we were told we could not make arrangements for our own excursions. How do you know a company will use travel math? The cruise was cancelled!!!!!! Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Can I get my 173,116 Chase Ultimate Rewards points refunded? Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. That would be your quickest way of making contact. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! 100% of Full Fare. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. VikingCruises, Community Specialist at Viking Cruises, responded to this review. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Then, the added excursions where hit or miss, bar service was POOR are covered by the Risk-Free you! First and foremost about our guests and our employees lines, Viking canceled all of sailings. Was POOR of our website addressed to speakers of English in the %! English in the matter among other benefits, Priority Shore Excursion Reservations - 67 days before.. Work around this issue the same way: buy the cancel-at-your-whimp insurance of voucher! A trip of a lifetime to celebrate my 60th Birthday was clear that COVID-19 was really,... Could board the ship in Valletta if already in Malta on holiday then, the added 125. 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