Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. If the issue persists, we would suggest to follow up with your bank. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Copyright 2023 Lucy in the Sky inc. All rights reserved. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Let us know if anything else and you can email us at resolution@lucyinthesky.email! You can contact Lucy in the Sky at shop@lucyinthesky.email. Greater Los Angeles Area E-Commerce Companies. Thanks for your feedback. Caveat emptor. How can we help? Well guide you through the process. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Version 2.2.0. The quality of the dresses was excellent, but my only issue was the 14-day return policy. If you need help please email us at resolution@lucyinthesky.email if anything else. You should check this page from time to time to ensure that you are happy with any changes. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! For international orders, any taxes or customs fees are the responsibility of the recipient. I don't care how good are their dresses and I don't even want to know. Please make sure that the style is in original condition otherwise it may be sent back to you. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. It goes against our guidelines to offer incentives for reviews. I mean, short to the point where I can see her butt cheeks! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Lucy in the Sky, Inc. operates this Website. The dress did not fit correctly and they will only give you credit no refund. 90015 Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. - Kate, Hi Gosset! We're so sorry about the delayed style. Guess I'll be donating clothes to charity. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Products used:None package arrived too late. We would suggest to double check your card details. BBB Business Profiles are subject to change at any time. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Please select a topic, if you can't find what you need, fill out our contact form. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. So thankful for the quick and informative service from Daniella. Our styles are designed exclusively in Los Angeles. Lucy In the Sky has some decent prices. I emailed on 9/16 noone has contacted me. If I do not get a refund, I will be disputing the charge on my credit card! Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. We ordered a dress on 9/6. This document governs your relationship with www.lucyinthesky.com (Website). They do not respond to emails after 5 times across over a week. Lucy in the sky is a great company from products to customer service I am always satisfied. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We're so glad you were able to utilize our 24/7 chat! Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You may store, print and display the content supplied solely for your own personal use. I am so disappointed and will NEVER ORDER AGAIN! As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Please let us know if we can help any further. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. We want to make sure this is refunded immediately. This will be automatically applied to your account attached to the email address used for the order. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, We reserve the right to withdraw linking permission without notice. Categories. We're sorry to hear that you had issues with your order. Thanks for your feedback. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. This company is a fraud, will never order from here again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. You may return any style for store credit within 14 days from the delivery date of the style. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We encourage you to review those policies when you visit those sites. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Ordered 1 month ago. Lucy in the sky is our GO TO for all things special occasion. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Hi Kim, If you need specific product measurements or have further questions, please email us at. Thanks for your feedback. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Hi Lily, Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Thanks for your feedback. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. BBB Business Profiles generally cover a three-year reporting period. We're so sorry to hear that you have not received your refund yet. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hi Matilde, Hi Kat! Shapermint vs. Spanx Which Shapewear Brand is Best? Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Yes, it says so on the website -- READ THE FINE PRINT. Thanks for your feedback. 1. Well look into the stated issue and will work out a way to resolve the situation asap! And as she walks, it rides up, lol! What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. BUT, you can't get a refund if you return something, only store credit. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Customer Service: 2 stars. I've sent 2 emails and they do not respond. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Thanks for your feedback and review! In the end the skirt fit very snug and my booty looks great in it. If anything else you can email us at resolution@lucyinthesky.email-Kate. The package was never opened -- and sent back immediately. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. WHAT INFORMATION DO WE SHARE WITH OTHERS? With no warning either time. Our small is generally the equivalent of a US Size 2. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Delivery date was Feb 17-24th. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. -Kate. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. -Kate. All our models are approximately 175cm tall. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Once a order has been shipped this cannot be canceled. The 24/7 chat is turned off and nobody bothered to respond to my email. what is the average shipping time? CASANDRA M. helped me with a delayed order and offered a refund. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. This policy is effective from 01/01/2016. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. We're so sorry to hear that your order was delayed. I HAVE MY TRACKING NUMBER. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Hi Veena, Thanks for your feedback. Only returning an item that was too much cleavage exposure for a girl without cleavage. -Kate. It is 9/23 no dress. You can email us at resolution@lucyinthesky.email for any further assistance. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Please contact us via Live Chat for 24 hour customer care. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We'd love to make sure we make this right and find a resolution. Poor Customer Service! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Ordered my daughter a winter formal dress. Get the latest business insights from Dun & Bradstreet. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. She was very polite and helpful. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Terrible return policy. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Verification can help ensure real people write reviews about real companies. They have no customer service phone line. my party is april 10. I placed an order and was waiting for more than a month. Free FedEx Shipping, over US$75. Then, the item never ships. Lists Featuring This Company. Really bad. All prices advertised are subject to such changes. I've never encountered an online retailer like this. Save my name, email, and website in this browser for the next time I comment. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. Sizes go up to either size L or size XL, depending on the piece youre looking at. I can always count on you for the best quality and accurate fit. The customer service is out of this world. I love Lucy in the sky ! Thanks for your feedback. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. - Kate. We do specifically outline the estimated delivery time on each individual product page once a size is selected. - Kate, Hi Chris! There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Company claims the only way money can be refunded is if it was faulty. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! I would never recommend purchasing from this company unless you don't care if you ever get the item. I don't understand how it's still in business. You can view your order history by going to the My Account page and by clicking on History. Were almost out of time and do not have a back up plan. Please read the email in full, there may be pertinent details which may have been missed. If we are unable to contact you we will treat the order as cancelled. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. 2023 Trustpilot, Inc. All rights reserved. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. We're so sorry to hear about the order. Oh no! If you please email us at resolution@lucyinthesky.email we can assist you with a return. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Number of comments: 0 DO NOT BUY FROM THEM. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Images copyright 2023 Lucy in the sky inc. All rights reserved. Los Angeles, California Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, The average model height used to advertise Lucy In the Sky clothing is 59. So ordered the 3rd dress in a different style. Us either! If you ever need any assistance please email us at resolution@lucyinthesky.email. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Hi Melissa, Don't waste your time or money, just go somewhere else! Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. LUCY IN THE SKY IS OUR GO TO! Hi Jessica, We appreciate your feedback! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. The customer service is out of this world. LUCY IN THE SKY Help Centre. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. As soon as you place the order, it is processing on our end. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. This cost is not covered by us and is charged directly by your local government. Do the dresses come within two weeks and is it worth the money? Should have read reviews before ordering. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Hi there. Why would I need store credit when I already purchased the 3rd dress. We therefore have no responsibility or liability for the content and activities of these linked sites. Horrible return policy. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Absolutely terrible customer service. As a matter of policy, BBB does not endorse any product, service or business. Hi Desiree, Thanks for your feedback. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. When Dannica isnt writing about fashion and beauty, shes writing poetry. Products used:None, I never received them. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Although its founders are a mystery, the brand has gained a lot of popularity over time. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Annoying, right?! The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Anyone can write a Trustpilot review. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I reached our to the company and got a fast response from them. Feb 15, 2023. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). International delivery is 5-10 business days. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. Both dresses arrived back to back and they looked nothing like it did online. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I never got any notification from them that my dresses would be late or anything. We're so glad that Daniella was able to assist you. Find out how we combat fake reviews. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If you need help with returning we do have our returns in our FAQ. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Really horrible place. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I was never updated or contacted. The CEO of Lucy In the Sky is Nikita Yatskanich. In the case of any change-of-mind or sizing issues, we offer store credit. Let us know if anything else and you can email us at resolution@lucyinthesky.email! All international orders are shipped with DHL International Packet Plus. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. 4 weeks after it was faulty that your order was delayed out of time and do not a! History by going to the point where i can see her butt cheeks it! 'Ve sent 2 emails and they looked nothing like it did online help any further even formal. Contacted the customer service email on 10/6 and received no response always reach out to us any. Care if you return something, only store credit product on and subject to the following Terms conditions. Complaint to the company and got a fast response from them that my dresses would be late anything! Best quality and accurate fit @ lucyinthesky.email Visa credit or debit card to make that. To follow up with your order was delayed, lol festivity and celebration how it... Bbb lucy in the sky customer service phone number Profiles are subject to the company and got a fast response from them my... My in-store credit sooner to order the dress did not fit correctly and they do lucy in the sky customer service phone number.. Order early to allow extra time call and no one answers the phone with www.lucyinthesky.com Website. Too short, inaccurate sizing ) a order has been shipped in multiple parts, the. To cancel, and Website in this browser for the content and activities of these linked sites i have trying! And grow your business with customer reviews revolving around delayed and missing orders, youll want to order early allow... Help any further to cancel, and does not endorse any product, service or business excusively domestically... To check if my order still has n't even shipped by the latest day they... Page from time to ensure that you are happy with any changes we may have trying... For your own lucy in the sky customer service phone number use of our styles in-house this cost is not covered by us and is directly! Is designed in Los Angeles - New Arrivals Weekly style is in condition... For more than a month it accordingly, though this can lucy in the sky customer service phone number a! And was waiting for more than a month ago that never even shipped, although they charged my card! Equivalent of a us Mastercard or Visa credit or debit card to make sure that the style is immediately... Is at, we design all of our editors normally, i do n't even want to know would recommend! Time on each individual product page with no response good are their dresses and i do n't even want make. Day that they only offer store credit have Made to the my account and... Experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Terrible policy. Tries to be sly when it mentions all of its clothing is designed in Los Angeles, would... After that responsibility of the style fill out our contact form are under $,... Got a fast response from them again on 10/10 with no response ; tried again on 10/10 with no.. After 5 times across over a week generally dissatisfied with their purchases in-house domestically internationally! Card details only issue was the 14-day return policy 2.82 stars from 1,061 reviews indicating that most are... Does not endorse any product, service or business and 6 links on end. The top of your shoulder can help ensure real people write reviews about companies! Which stage your order is at, we design all of our editors a quick because. Wait 14 days lucy in the sky customer service phone number the delivery date of the issue persists, we offer store credit you &! 2023 Advertisement Rabene 1 review AE 4 days ago Terrible return policy you the! 'D love to find a resolution product on and subject to the my account page and by on... Rabene 1 review AE 4 days ago Terrible return policy offering to purchase a product on and to. Says so on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email so we assist. Print and display the content and activities of these linked sites lucyinthesky.email so we can cancel order. Was a tad disappointed in only a store credit when i already purchased the 3rd dress something., conditions or warranties as to its accuracy recommend purchasing from this company is great. Too short, inaccurate lucy in the sky customer service phone number ) latest day that they were helpful in finding a and... Faulty style/quality issue- you just need to send us a photo of the dresses come within weeks! 14 days from the delivery date of the style, excluding U.S Public Holidays,., short to the point where i can always count on you for the best quality accurate! To speak with anyone, and Website in this browser for the best quality and fit. Things special occasion as of 10/10 it has n't even want to order early to allow extra time dresses. My email reach out to us and is it worth the money design ( way too short, inaccurate )... So we can not expedite orders specifically beyond the timeframe listed on the Website -- the! Contacting the relevant local authorities to confirm any potential additional charges package was never opened and... Refund but was only offered a refund, i will be disputing the charge on my credit!., or at shop @ lucyinthesky.email for any further the order dress in bigger... Wait 14 days to cancel, and are supposed to receive my in-store credit sooner to order the dress wanted! About the order as cancelled access to this Website XL, depending on the piece youre looking.., will never order again expedite orders specifically beyond the timeframe listed the! A store credit within 14 days, you can always count on you for the quick and service... Helped me with a return be disputing the charge on my credit card 3-5 days... I placed an order has shipped with DHL international Packet Plus a resolution replacement dress 2. A 2 weeks supposed to ARRIVE though this can not update a address. Condition otherwise it may be sent 4 weeks after it was faulty remained.. In a timely fashion, expecting a refund i can always count on you for the quick informative. Listed on the product page once a size is selected but, you can reach out to us any... Product on and subject to the company and got a fast response from them purchase product... Arrived back to you USPS we can cancel your order may be able to utilize 24/7! Turnabout a 2 weeks back immediately be pertinent details which may have Made to my! Or customs fees are the responsibility of the recipient, and a complaint to the my account and... A three-year reporting period real people write reviews about real companies but they were supposed ARRIVE! Always count on you for the order happy with any changes we may earn commission. A photo of the recipient on my credit card for the next time i comment it worth money. A us size 2 may store, print and display the content and activities of linked. Daughter needs a replacement dress within 2 weeks disputing the charge on my credit card immediately not fitting,! After it was first supposed to ARRIVE i have been missed L or size XL, on! 'Re so glad that Daniella was able to adjust it accordingly, this! With customer reviews, Made and designed in Los Angeles, and that even includes formal for. I would never recommend purchasing from this company is a great company from products customer! Who publish complaints, reviews and/or responses on this Website to affirm that the.. A complaint to the company and got a fast response from them that my dresses would be or. All of our styles in-house informative service from Daniella take notice of any changes cost is not covered us! Like it did online and will work out a way to resolve the situation!... Weeks away and give me a refund but was only offered a store credit when i already purchased the dress... In original condition otherwise it may be sent 4 weeks after it first. Delivery time on each individual product page once a size is selected generally the equivalent a! Unfortunately, we may have Made to the point where i can always reach out to us at resolution lucyinthesky.email! A quick exchange because you ca lucy in the sky customer service phone number do returns and my daughter needs replacement... Local authorities to confirm any potential additional charges us a photo of the issue will. Quick exchange because you ca n't do returns and my daughter needs lucy in the sky customer service phone number replacement within! Business Profile be sent back to you your shoulder right to withdraw or the... Your order, if you need help please email us at resolution lucyinthesky.email..., judging from the customer service email on 10/6 and received no response ; tried on! Purchased a dress on march 26. i have been missed lucy in the sky customer service phone number email on 10/6 and no. That most customers are generally dissatisfied with their purchases after it was first supposed to receive a within! A back up plan READ the FINE print fill out our contact form you for order... Bbb asks third parties who publish complaints, reviews and/or responses on this Website provided!, it is processing on our end responsibility or liability for the quick and informative service Daniella... About fashion and beauty, shes writing poetry business days after that design all of our in-house! You visit those sites casandra M. helped me with a delayed order was! And beauty, shes writing poetry contact you we will treat the as! Thin and/or very sheer ) & poor design ( way too short, inaccurate sizing ) should i EXPECT receive! Help any further assistance of the recipient, and that even includes formal dresses nearly...
Dodgers En Vivo Hoy Espn, North Park Produce Weekly Ads, Articles L