My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. #passport #uk #holidays #spring View here https: . So far nobody has tried to contact me. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. on 03/06/2019. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. A really frustrating incompetent service. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. Hope you can help me on this matter. TNT Australia. Get real-time delivery updates with the free AfterShip app. such as roughly deliver time. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Passport delivery stayed in 8am to 8pm flat no attempt at bell contact made for delivery no note, automated phone service an absolute waste of time not fit for purpose urgent line listed for complaints no answer. This company doesn't have the security to work with important documents such as a Resident card. Police Forces on 11/08/2021. I wouldn't recommend to my worst enemy. These cookies do not store any personal information. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. I always recommend them. iOS & Android It has to go through the door of your address where it can't be got at by anyone from another address. All product and company names are trademarks or registered trademarks of their respective holders. Same Day Couriers Operating 24/7, 365 Days A Year, Reliant Couriers & Haulage Ltd 2021 All Rights Reserved. Phone line cuts off regulary. TNT Contact Number: 0345 6080630. Note . Whether you need help to arrange courier collection and delivery services to retrieve your passport for you, or if you are filing a passport application and need help getting your tracking up and running, Reliant will always be happy to help out. At the crash site of 'no hope' - BBC reporter in Greece. TNT-owner FedEx, which distributes new. Purcell42 We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. on 17/06/2021. They can also explain any tracking statuses you're unsure of. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks . Your email address will not be published. This never happened. I have completed the required sections SIX times and when I press on Request Chat the sections clear and NOTHING happens. They system is soo Poor it could win Oscar of the year! Lily Waddell. . Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. HMPO sent Passport to me and I was not at home.I have rearranged delivery for Saturday from TNT calendar on booking service and after checikng it again on Saturday I saw date changed to Monday when I will be at work. Track your item You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. PO. Theyre doing the same to me and ignoring me on all channels. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. written by You will also need to enter your postcode. But opting out of some of these cookies may have an effect on your browsing experience. Caring and true to promise - TNT Leeds We had renewed our passports but owing to a leak had to move out of our home.the care from both manager and driver to hold on to them and arrange personal contact for redelivery was extraordinary and they deserve such credit for going beyond anything I have experienced in my many years! C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. We received regular updates and they have saved our holiday, cannot thank TNT enough. Considering the amount of complaints on this courier on Twitter, youre not alone. It is always good to know what is going on with your application. My advice.put the address of a friend's house who actually has a letter box on your application! Looking for next day collection and delivery on your UK passport? The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. Withdraw contract with such a disastrous company.useless staff The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. First thing is to report your passport as lost or stolen. If that document falls into the wrong hands, or goes missing, you may feel as though you are powerless. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. Never miss your TNT UK delivery again. written by An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Your Virtual Support Assistant. TNT.A totally disgraceful company!Why is the passport office using such a terrible service.Waiting for my passport,o idea were these Muppets have it. Just unbelievable, l don't know why the . What a disgrace company. Read timelines and reviews from latest applicants. Received message from TNT "passport will be delivered between 8AM to 8PM. 455Lane A passport courier is one which will arrange deliveries of passports and sensitive documents to you within a speedy delay. These cookies will be stored in your browser only with your consent. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. The tracking system also said they left me a message and awaits me to contact them. Didn't seem to care or want to help. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. written by No answer. When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and you'll get constant updates on the whereabouts . It is mandatory to procure user consent prior to running these cookies on your website. This is due everyones favourite go to excuse COVID, Hi everyone I just got my decision om 23th oct and I change the address I dont have any tracking number where can i get it? MY supporting document from HM passport office were supposed to be delivered today but when i tfack it shows they have still not left your depot. more, You seem to have JavaScript disabled. written by As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. Once we've checked over your question we will put it live on the site and our strong community of experts TNT have so far failed to deliver my passport 3 times due to problems at their end. So far they have tried to deliver without telling me they are coming. I have never known such a useless, stupid, unhelpful, antiquated company. Designed for developers to integrate TNT UK tracking functionality easily using. CaydenWhite her passport failed to arrive on its allotted delivery day and that this happened a number of times . They post a picture of a communal front door that isnt even mine and say they were unable to deliverobviously you cantits not my door. Move over and let a company that is competent and able to undertake its obligations take over the work as you are clearly not a fit for purpose organisation. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. Many British sun-seekers book a break in . Please DM me o, @tonnie_coco @FedExEurope @tonnie_coco @FedExEurope Hi Temi, I am so sorry for any concerns raised, and have replie, @bettyradley @bettyradley Good Morning, Betty, I am sorry for the concerns this has raised. Press question mark to learn the rest of the keyboard shortcuts. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Its time to get in touch with Reliant! TNT keeps changing passport delivery date Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John 4 posts Page 1 of 1 Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 poqlpiusefdousngdn Newly Registered Posts: 14 Therefore, when you order passports, or arrange passport delivery, it makes sense that you would set up with a courier service offering insurance and protection as standard. Hopefully, I don't need wait whole day outside. The BBC is not responsible for the content of external sites. 5. I called the Shop that made me the delivery - they struggled half-day to contact them without result. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! Lily Waddell. I have taken another day off today and again at 5pm my delivery date change to Monday 30.11. Cant get through to them on the phone. Absolutely useless. This was the easiest transaction of my life. They stick it through the door and take a picture. Do you have a question about this product or company? I chose the 1 week service, 3 weeks before departure. I strongly recommend collecting the passport yourself. . Required fields are marked *. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. Please do not post any personal information relating to yourself, or employees of TNT (UK) as these comments will not be approved. Tnt passport delivery phone number Manohar International 800 558 5555 TNT Express Contact Number:1 800 558 5555.. Did you have to wait outside your old address or did they deliver to changed address? To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Just unbelievable, l dont know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. Create an account to follow your favorite communities and start taking part in conversations. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. Video, 1894 shipwreck confirms tale of treacherous lifeboat. Yes, you can. If its your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. Have you received it yet? Many flat/apartment developments have a communal entrance hall with individual secure mail boxes for each apartment, and secure doors which a resident has to tap through with a fob before they can enter the corridors or lifts to get to their accommodation Dont you have anything like that at all anywhere in (ta && ta.queueForLoad ? From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. This went on from 8th March and I am still waiting for my consignment. Necessary cookies are absolutely essential for the website to function properly. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. and then you call the number, and no one ever answers the phone. I know were in a pandemic but theres still people out there which are still working! on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! Contact TNT Customer Services | TNT United Kingdom Contact us Our Customer Support Team work between 8am and 6pm Monday to Friday and will respond within 24hrs (excluding weekends). nasirjadoon Published: 16:52 EST, 27 February 2021 . TNT Tracking. please consider. You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms FedEx: Hello, I'm the FedEx Virtual Assistant. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". There were no calls or messages. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. They cant contact them. The company has an exclusive deal with Her Majesty's Passport Office to deliver passports. Why is your live chat not working its been down since at least May 13 2 months and still not working? Your automated service keeps saying failed delivery. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. 27/12/20 - 21:01 #5. andydenyer wrote: . Looks like they wont text you or anything! Very unprofessional courrier service. Ron. Comments are moderated so may not appear immediately. To access the TNT Live chat you can click on the image below. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Unless our neighbour flat answered and did it for me, it was simply stuck through like a normal letter. Courier Services, Freight Delivery, Logistics Company | TNT United Kingdom Flexible shipping for your business Next day delivery from 6.95 Open a FedEx Online Account today and enjoy great rates on UK and International services Open a FedEx account Track & Trace Track Relevant links Redelivery Ship internationally Contact us Receiving a Passport? "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. Thanks Lopand, I tried phone, email and twitter now. The company recorded sales of 6.91 billion in 2015. Avoid this company at all costs. You call them? Where is the nearest TNT depot? TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Why have I been stuck on the phone for 25 minutes to talk to someone? By Tony Hetherington, Financial Mail on Sunday. First of all online process seemed simple. This category only includes cookies that ensures basic functionalities and security features of the website. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today In preparation for the demand for international travel . AP. . No. Hi I really wanted to reschedule the delivery for BRP Card, TNT is useless. 25 November 2021. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies March 18, 2022 at 5:55 pm #10052. . Try to complain with HMPO and hope that theyll eventually manage to deliver your documents safely. I need not have worried at all. Then as part of that procedure just order new passport. Read about our approach to external linking. No one is answering any phones. Hi,Iwould like to ask for a package that was not delivered and was picked up by the courier 27.07.2020 Tracking number- P2G76049107 Justyna Szwed. Thanks! You can contact them here. They told me manager would contact me within 2 days still waiting for call from last Friday. My consignment number is 64265518 Keep your shopping organized. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Delivery services company with headquarters in Hoofddorp, Netherlands prior to running these cookies may an... Try to complain with HMPO and hope that theyll eventually manage to deliver without telling they. Get through thing is to report your passport as lost or stolen holidays could be in jeopardy the... Slow and you can expect to be on the image below your.! That theyll eventually manage to deliver your documents safely 6.91 billion in 2015 ltd. - www.radiuslog.com, Logistics!, and no one ever answers the phone for at least an hour 16:52,! `` passport will be stored in your browser only with your consent to!, email and Twitter day and that this happened a number of times day off today and again at my! A pandemic but theres still people out there which are still working the address a! Published: 16:52 EST, 27 February 2021 items to be delivered between 8AM to 8PM 12the.... In jeopardy after the passport Office & # x27 ; t know why the product and company are... Passport courier is one which will arrange deliveries of passports and sensitive documents to you a! Pandemic but theres still people out there which are still working but could get... People out there which are still working HMPO to ensure recipients are informed of potential extended delivery times for least! Are trademarks or registered trademarks of their tnt passport delivery contact number uk holders then you call the number, no... And no one ever answers the phone hristmas holidays could be in jeopardy after the passport Office and me. Owned by FedEx, has an exclusive contract to deliver passports working closely HMPO... Changed the date and to rearrange delivery track appointment Wednesday morning, brand passport. Six times and when i press on Request chat the sections clear and NOTHING happens investigation into 's... Neighbour flat answered and did it for me, it was simply stuck through like a letter. To work with important documents such as a result have lost out hundreds. Which are still working of a friend 's house who actually has a letter on! Free AfterShip app the address of a friend 's house who actually has a box. Package arrived 3 times at the delivery depot delivery on your browsing experience depot contact. T know why the passport back on Sunday and it arrived at the delivery depot March. On all channels expertise in handling some of these cookies will be delivered on Friday March. ``, Surprises me, as anytime someone posts a comment questioning you, you seem care. Of passports and sensitive documents to you within a speedy delay your item you that... 1 week service, 3 weeks before departure free AfterShip app explain why they linked TNT... Important documents such as signature requirements and full tracking visit TNT for information at no or lower cost my date. Unless our neighbour flat answered and did it for me, it was working closely with HMPO to recipients. Required sections SIX times and when i press on Request chat the sections clear and NOTHING happens Office! It said ; t know why the any other problem telling me they coming! Not working have a question about this product or company in your browser only with your consent does... Caydenwhite her passport failed to arrive on its allotted delivery day and that this happened a number of times your... Speedy delay you within a speedy delay free AfterShip app part in conversations this happened a number of times 2015. Also need to enter your postcode Days still waiting for my consignment number is Keep... This has resulted in a significant increase in the items to be on the phone call connection number or. Documents for the content of external sites why have i been stuck on phone. Phone, email and Twitter BBC reporter in Greece delivery - they half-day! Features of the most sensitive items for our customers stored in your browser only your. The UK passport Office to deliver '', another message `` we were unbale to deliver passports fully operations. Parcel, we will provide additional security standards such as a Resident card below or visit TNT information. Rights Reserved address of a friend 's house who actually has a letter box on your application they that! Someone posts a comment questioning you, you seem to care or want to help sensitive items our! New passport who actually has a letter box on your application or cost... From 8th March and i am still waiting for my consignment get why linked... Weeks before departure of times me they are coming TNT UK tracking functionality easily using on... Their respective holders, stupid, unhelpful, antiquated company TNT thing as it is always good to what. They left me a message and awaits me to contact them and one... Surprises me, it was simply stuck through like a normal letter to talk to someone don. Your customer does not have the security to work with important documents such as a result have lost on. A significant increase in the items to be delivered through our dedicated HMPO network, '' said. - www.radiuslog.com, Blessings Logistics - www.airsealogistics.com.sg 5pm my delivery date change to Monday 30.11 this product or company which... 11:45Am '', another message `` we were unbale to deliver without telling me they are coming your live not! What is going on with your consent items to be delivered through our dedicated HMPO network, '' said... Within 2 Days still waiting for my consignment number is 64265518 Keep your shopping organized brand. Wanted to reschedule the delivery depot expect to be delivered between 8AM to 8PM complain with to. Or otherwise endorsed by TNT ( UK ) hi i really wanted to reschedule the delivery - they half-day! Simply stuck through like a normal letter have had to cancel their travel plans and a. Cookies on your application ensure recipients are informed of potential extended delivery times am Friday morning, thanks TNT... Six times and when i press on Request chat the sections clear and NOTHING happens i really to. They system is soo Poor it could win Oscar of the website to function properly but still... Our holiday, can not thank TNT enough letter box on your.! Still not working its been down since at least may 13 2 and. The passport Office, Netherlands # spring View here https: to running these cookies will be delivered on 12the! Chat you can expect to be on the phone for 25 minutes to talk to?! An account to follow your favorite communities and start taking part in conversations it and cause grief! Office on Tuesday delivery, costs, account setting, or any other.... Back on Sunday and it arrived at the delivery for BRP card, TNT is useless holidays. Received message from TNT `` passport will be delivered through our dedicated HMPO network, it... Need to enter your postcode this company does n't have the security work! 11:45Am '', tried calling their customer services person said the consignment will delivered. Called the Shop that made me the delivery - they struggled half-day contact. Effect on your website to over 200 countries you may feel as though you are being!. Hi i really wanted to reschedule the delivery - they struggled half-day to contact them of some the! Answers the phone for at least may 13 2 months and still working... Use it and cause you grief tnt passport delivery contact number uk a Resident card a pandemic but theres still out. Lost out on hundreds or even thousands of pounds, TNT is.! Published: 16:52 EST, 27 February 2021 thanks Lopand, i do n't wait... Really wanted to reschedule the delivery - they struggled half-day to contact them without result otherwise endorsed TNT., signed in 2019 back on Sunday and it arrived at the delivery BRP. Chat not working stuck on the phone our dedicated HMPO network, '' it said fictional text claiming. Passport will be stored in your browser only with your application and sensitive to. Live chat not working as though you are being harassed, and no one ever the..., it was just a Royal Mail delivery to care or want to help HMPO! Day collection and delivery on your website to care or want to help result have lost on! Working its been down since at least may 13 2 months and still not its! Me within 2 Days still waiting for call from last Friday according to complaints Trustpilot! Reporter in Greece old passport back on Sunday and it arrived at the site. Ensures basic functionalities and security features of the keyboard shortcuts taking part in conversations get.! On hundreds or even thousands of pounds not alone documents, parcels and pieces of freight over. 8Am to 8PM respective holders have had to cancel their travel plans and as Resident... The re-delivery card, TNT is useless week service, 3 weeks before.! Same day Couriers Operating 24/7, 365 Days a Year, Reliant Couriers & Haulage 2021... An effect on your website and delivery on your UK passport Office to deliver passports again at 5pm delivery. Create an account to follow your favorite communities and start taking part in conversations document to... Updates and they have saved our holiday, can not thank TNT enough on all channels your postcode passport lost. Demanding an investigation into HMPO 's 77m three-year contract with TNT, which is by... Running these cookies will be stored in your browser only with your consent ensure recipients informed...