We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! Air Canada's Signature (business) class is excellent. What makes you think you are in the majority in thinking they matter? @ronnot sure which flight you are on that it takes SQ 2.5 hours. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. This year, though, that's changed in a big way. On the plus side, everything about the food and presentation was on par with Qatar Airways and any other top business class product. She is so wise. See Larger Map - Get Directions. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. Another 20 minutes later at this point three hours after takeoff the appetizer was served. The exception is, as you say an overnight flight where sleep is more important. Update: See here for my full review of WestJets 787-9 business class. @John AC probably have a better lounge product in YYZ/YYC for sure. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. The Wi-Fi speeds were excellent when I used it. That includes four rows of seats in a 1-2-1 configuration. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. Dry air blowing on you just leads to dry eyes. Food service was excellent but interestingly, equally slow. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. The footwell was a decent size, so even in bed mode it was fairly comfortable. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. The 787-9 Dreamliners will feature a premium business class including WestJet's first ever lie-flat seats. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Meal service waaaay to long but worth the wait by the look of it. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. Mushroom soup (for some reason the salad isn't marked Vegetarian), followed by mushroom risotto. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. How's seat availability? And since WestJet does not operate these planes from Toronto, I'll wait until they do. Last night I took a flight I was really excited about. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. It was phenomenal. Took 4 hours to just get me the first plate from GRU-DOH. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. See more about our ethics policies here. Your preoccupation with air nozzles hurts the value of your reviews. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Dinner in under 2hrs is almost guaranteed. first class offers the most comfort and amenities, while economy class offers the least. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). And a lot of airlines keep cabins really warm. It turns out that they were transitioning to being . Otherwise, this seemed like a very nice flight and a good concept. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. Uber Cash and Uber VIP status is available to Basic Card Member only. Promising start: A review of WestJet's business class on the 787-9 from London to Calgary, This post contains references to products from one or more of our advertisers. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. Terms apply to the offers listed on this page. @Mark. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. The high annual fee is only worth it if youre taking full advantage of the cards benefits. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. So kudos for that, but work out the issues, please! I ordered the ginger and apple juice, as well as a cappuccino, to drink. Stories of 3 to 4 hour services were not uncommon on the initial flights. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. It's why DL has someone dedicated to the galley on D1 international legs. [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Seat 4K. Okay, now on to the actual flight. I also had to wait another 1 hour because they forget to put my main in the oven. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Or maybe there were some trainees onboard. Incidentally, you ordered exactly what I would have ordered had I been on that flight. The ones on AA feel more sterile than a hospital. What the heck! I'm a fan of this seat type, so I really was a fan of this extra-stylish version. While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. WS was the refresher I needed. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. @ benjinito -- Hah, I figured the Air Canada comparison was the most relevant, though I do wonder how many airlines I've flown with that type of seat RE: Air nozzle on Boeing planes - it is an option that the airlines chooses to add at an extra cost. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. their business class options include: first class, business class, and economy class. Seat: 4A (Business Class). Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. But I never paid much attention to Canada's other large airline. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. My dessert was served 3hr40min after takeoff. I was on the inaugural Air Asia X long haul premium cabin and the same thing happened! Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Westjet Business Class Boeing 787 DreamlinerWestjet 787 Business Class London to Calgary.Come and fly with me on the Westjet 787-9 Dreamliner in business cla. WestJet is a Canadian low-cost carrier. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. I enjoy the service but also appreciate the down time before landing. I also loved that they had a focus on Canadian dishes. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. The one glaring problem is the pace of service. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. You can only take off so much clothes. WEstjet J is for actual Business travellers, who pay J fares with money. Interesting that it was the same in Biz on your flight. (A two-hour flight west, before flying east.). A copy of the inflight menu can be viewed in the above tab. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. Now " why would one do Westjet instead of AC at price parity? " Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. No one had dessert until we were over Canada, almost 5 hours into the flight. (Enrollment required for select benefits.). WestJet 1 There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. My advice is travel with layers. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. Lavs. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number For an explanation of our Advertising Policy, visit. Please view our advertising policy page for additional details about our partners. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. It is rare these days to see them on newer aircraft. It was clear that the crew was proud of their product, and it showed. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. I would love to try this product. If cold, add one. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. Incidentally, you ordered exactly what I would have ordered had I been on that flight. In the air Inflight food and beverages Feed your cravings in the air. In general the crowd in business class seemed very leisurely and very excited. 2 Selections vary depending on aircraft, flight length, time of day and availability. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. I maintain that their business class dining is very good though and usually consistent. No service or not much and you can enjoy the lying down and sleeping. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. @SuperVC10 That would leave Canada with one airline. One of the first things I noticed upon boarding was WestJets relaxing boarding music. Arrive: 10:50AM (+1 day) Sounds just like any other service. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. Or perhaps they can make it work with the leisure travellers. "For example, on my flight they had four small plates, three large planes". That was my one criticism in my feedback to the carrier post-flight. Is this your first time in WestJet business class? When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. There were custom espresso drinks you could order, and the wine selection was great as well. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. I rather have the KLM experience. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Most important was the hard product was insanely wonderful. WestJet business class salt & pepper shaker. WestJet. Direct out of YYZ, WS beats the weathered and over attitude of AC. Likeable does not have to mean intrusive. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Similarly, no trays were used, but rather everything was placed directly on your table. Otherwise, great looking cabin and food. WS Rewards elites get Plaza @John The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Available on: Boeing 787-9 Dreamliner LOL! Not everyones the same. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. Not once have you mentioned SQ! About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Good to see them stretch. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. each option offers a different level of comfort and amenities. Learn more. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. I have occasionally used miles for business class, but I am no longer loyal to any airline. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. Most important was the hard product was insanely wonderful. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. I hate air nozzles. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. Neither is this North American Airlines sleazy PR as suggested previously. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. I'm surprised that the wine list only had one Canadian wine. Seldom travelers may not get enough value to warrant the cost. The service was slow. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. But Ben, maybe you were starving and eager to eat & drink something. Most helpful comments ( as chosen by the OMAAT community ). @Janet, what a nonsense! Traveling for spring break? Now it is QR. Wow, great to read a review of a brand new business class product. Inclusions. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Find out everything you need to know about Wanda's Bus Tours & Travel Agency. Find the right card for you. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. They were hustling as fast as they could, and I saw them constantly serving everyone. I'm sure they will work out the service speed issues over time as they work out the kinks. This timeline seems just fine to me. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. See BBB rating, reviews, complaints, contact information, & more. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. The food menu was divided into four sections: small plates, large plates, dessert and light fare. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. Thousands of dollars oneway to Gatwick? [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. We started our taxi to the runway at 7:30PM. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions 20 min between each course seems reasonable. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. Yep. Wow, nice interior! We'll run a soft credit check to find special offers, but it wont affect your credit score. Canadians have had to put up with the garbage that Air Canada is for way too long! Creepy nonsense. Does it really sound like a teething problem? Review: WestJet Calgary to London Business Class. I cant agree more, and I always appreciate when crews make an effort to be personable and warm through a little chit chat and banter. At every interaction the crew asked how I enjoyed everything (the drink, the food, etc.). Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. this is great - looks nice, and this sounds like teething problems. "Similarly, no trays were used, but rather everything was placed directly on your tray. Changed in a 1-2-1 configuration take time to get used to saw them constantly everyone... Immediately spotted WestJet 's introduction of reverse herringbones on the plus side, about! Tends to feel warm why I like the more self-confident and self-contained service culture of, say KLM. A low-cost background I am waiting for WestJet do do a 36,000-ft poutine, just for fun the 787-9... 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